Information on exercising the right of withdrawal
Right of withdrawal
If the customer is a consumer within the meaning of Section 1 of the Austrian Consumer Protection Act and has his habitual residence in Austria, he can withdraw from the contract concluded at a distance or outside of business premises within 14 days without giving reasons. The withdrawal period begins on the day the contract is concluded.
The withdrawal deadline is met if the declaration of withdrawal is sent within the deadline.
In order to exercise his right of withdrawal, the customer must inform Ingenieurbüro Dr. Janko GmbH of his decision to withdraw from the contract by means of a clear declaration of withdrawal (e.g. a letter sent by post or an email). For this purpose, the customer can use the sample cancellation form provided at the end of these terms and conditions, but this is not mandatory. However, the declaration of resignation is not bound to any particular form.
The declaration of withdrawal must be sent to:
Ingenieurbüro Dr. Janko GmbH
Arsenalstraße 11, 1030 Vienna
Phone: +43 677 634 867 33
If the customer has already made a payment, the repayment will be made within 14 days of receipt of the declaration of withdrawal at the latest. Ingenieurbüro Dr. Janko GmbH uses the same means of payment that the customer used to process his payment.
If the customer withdraws from the contract, he is obliged to return the goods already received to Ingenieurbüro Dr. Janko GmbH immediately, but at the latest within 14 days. If the consumer withdraws from a contract for the delivery of digital content not stored on a physical data carrier in accordance with Section 11 (1) FAGG, he is not obliged to pay for services already provided by the entrepreneur.
Exclusion of the right of withdrawal: The consumer has no right of withdrawal in the case of distance sales or contracts concluded outside of business premises for the delivery of digital content not stored on a physical data carrier, if the entrepreneur – with the express consent of the consumer, combined with his knowledge of the loss of the right of withdrawal premature commencement of the fulfillment of the contract, and after provision of a copy or confirmation according to § 5 para. 2 or § 7 para. 3 FAGG – has started with the delivery before the expiry of the withdrawal period according to § 11 FAGG.
For consumers who have their habitual residence in Germany or another member state of the European Union or the EEA, the following applies:
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day of the conclusion of the contract.
To exercise the right of withdrawal, you must inform us the Ingenieurbüro Dr. Janko GmbH, Arsenalstraße 11, 1030 Vienna, Austria, Phone: +43 677 634 867 33, email: firstname.lastname@example.org of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the attached model withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
In the case of a contract for the delivery of digital content that is not on a physical data carrier, the right of withdrawal also expires if the entrepreneur has started to execute the contract after the consumer
1. has expressly agreed that the entrepreneur will begin executing the contract before the withdrawal period has expired, and
2. has confirmed that he is aware that he will lose his right of withdrawal by agreeing to the execution of the contract.
MODEL WITHDRAWAL FORM
If you want to cancel the contract, please fill out this form and send it back. However, the revocation is not bound to this form.
(complete and return this form only if you wish to withdraw from the contract)
Ingenieurbüro Dr. Janko GmbH
Dear Sir or Madam,
I hereby give notice that I withdraw from my contract of sale of the following goods,
Name and address of the consumer:
Signature of the consumer
(only if this is communicated on paper)